Our Services
Answering Incoming Calls
Clinical Assists will act as your off-site front desk. Your dedicated reception team will answer all or the overflow of incoming calls, triage, and schedule patients according to your office protocol. This eliminates missed calls, voicemail backlogs, and reduces hold times for your patients.
Physician Initiated EMR Tasks
We manage your patient messages or tasks within the EMR, ensuring timely action according to your practice protocols. This includes booking appointments and communicating physician messages to patients efficiently.
Preventative Care
We assist in scheduling all eligible patients for preventative care services, helping physicians claim bonuses for services like influenza vaccines, childhood immunizations, and cancer screenings.
Fax Management
Our team ensures that each fax is promptly uploaded into the patient's chart through your EMR on the same business day, enhancing office efficiency and patient care by providing faster access to reports and results.
Referral Management
We offer a custom solution for each specialist office, ensuring every new referral is booked within one business day. Patients and referring physicians are notified promptly, with meticulous documentation maintained by our off-site medical team.
Appointment Reminder Calls
Our medical receptionists make personalized appointment reminder calls the day before scheduled appointments, ensuring a personal touch remains with your patients, rather than using automated calls.
Email Management
Our reception team assesses the nature and urgency of emails, taking appropriate action such as booking appointments or forwarding messages to physicians or clinic staff, customized to your clinic's needs.